Cosmetics Now Reviews

Below you can see some of what our customers think about us. We pride ourselves on providing quality products with fast shipping and top knotch customer support. If ever there is an issue with a product we respond fast and resolve the issue to the satisfaction of the customer quickly.

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9.76 out of 10 from 7617 reviews
09/Sep/2018
By Katy

Product Review
5/5
M?haro rawa atu!! Very happy!
He wahi pai t?nei ki te hoko ng? taputapu mo te makawe! Tino m?m? ki te hoko mai i konei. He tino tere te tono atu ki tooku whare hoki! Esay to buy off of this website. Great products with super fast delivery! Ng? mihi - Thank you =)
09/Sep/2018
By Klowii

Product Review
5/5
Very happy
Very happy with the products I purchased and delivery was reasonable considering where I live. Will definitely shop here again.
08/Sep/2018
By Michelle

Product Review
3/5
NZ Customers
I love my KMS Hair Play Moulding Paste, but had some anxious days awaiting a NZ delivery. While it says up to 6 working days on the order form, it took 10 working days to arrive in NZ. My credit card was instantly deducted the day I made an online order, but I received no follow up emails (including in my junk box as they suggested) and had no answers to phone calls and messages left on the O4 number on the website, nor to emails sent via the site. It wasn’t until I emailed support@cosmeticsnow.com after waiting for the advised 6 working days, that I received reassurance my product was on its way and tracking was put in place. Finally it arrived 17 days after the order was placed.
08/Sep/2018
By April

Product Review
5/5
Very Happy with order and service
As a first time buyer to Cosmetics Now NZ I found it easy to find and order exactly what I wanted in the Jane Iredale brand (and at a good price, way cheaper than regular retail). All arrived well packed and in good condition from Australia. Happy with transaction and will certainly be using them again.
05/Sep/2018
By Bettts3

Product Review
2/5
Terrible customer service
Unfortunately, my experience dealing with this store has been very difficult. My parcel arrived a week after purchase, but the delivery company would not leave at my door or at my work. I emailed the delivery service and they said they would be more than happy to leave at my address- I just needed a rep from cosmetics now to send a simple email. For some reason they would not do this for me. As the parcel was at a depot 3 hours away, I asked cosmetics now if I could have a refund (as it was going to be returned to sender). After a number of unanswered emails, a rep finally said I was not able to have a refund (despite the fact they would have a resaleble product!!). I eventually had to take a day off work and drove 3 hours to collect my parcel. When I received it, the packaging was half open- im surprised my product hasn’t fallen out. The actual perfume seems fine, but given the ordeal of dealing with dismissive reps from this company, it was not worth it.
01/Sep/2018
By Carolyn

Product Review
5/5
Fast, relaibale and stocking just what I wanted
I found what I was looking for easily on the Cosmetics Now website. It arrived promptly and with no hassle. It's my first time with Cosmetics Now but it won't be my last.
25/Aug/2018
By Mel

Product Review
4/5
Good communication and service
Very good and thorough communication and follow up. Very happy with my purchase and will continue to shop with Cosmetic Now
17/Aug/2018
By G Di Geronimo

Product Review
5/5
Great Products at Great Prices
Cosmetics Now offer great products at a good price. Have purchased items before and have always been happy with the products.
16/Aug/2018
By Silvana

Product Review
5/5
Delivered on time
Very happy with this company. Have ordered a number of items from them and never had any issues. The product range is good and they communicate well.
12/Aug/2018
By Marnelee

Product Review
5/5
Just what I needed
Impressed with delivery arrived within days of ordering. Plenty of choices, therefore, would online purchase again if the need arose.
11/Aug/2018
By Sophie

Product Review
1/5
Awful customer service
Do not use this company!!
First of all I was stupid enough to purchase products from this website without doing my research. I currently reside in New Zealand and it said shipping would be 4-6 days. I started to worry after 5 days when the tracking link they had provided for New Zealand Post did not work just like other people had said in their reviews. I emailed them about it and they just said “the tracking link is correct, please wait, blah blah bla” They also charge almost DOUBLE the price for products. I purchased my items on Mecca Beauty after I realised I would be waiting up to 7 business days for cosmetics now to deliver and a lot of people said they received fake or bad products. I went onto Mecca beauty a legitimate company who care about customers and bought my products for half the price and they arrived in 2 days. It’s my own fault for not checking about this company beforehand. I received my package from cosmetics now after 7 days and had obviously already bought the products elsewhere so I go onto their website to figure out where to return my unopened and unused products to. Oh they conveniently don’t provide a returns address anywhere on their website. I emailed them and asked where I can return my items to, got a blunt response asking what items I want to return and why. I then listed all the products and prices etc and again asked where can I send them back to. Getting any response takes days. I then get an email saying “we will get back to you with a returns address shortly” Sorry WHAT??? Extremely shady and weird that they won’t give me a returns address. I’m still waiting for a response from them. They do not care about their customers they just want your money, did I mention that my card was debited immediately after my purchase, quick to take my money but slow to do anything else. Oh my god please don’t use this company. I used pay pal so hopefully I can get my money back from these thieves.
09/Aug/2018
By MDinh

Product Review
5/5
Fast delivery and great product
Very quick delivery, great product and great price. Good and easy site to buy from. I will be buying again and again in future. I could not get my product from the major stores which I've always bought from and the local stores were all out too but Cosmetics Now had my product at a great price and super fast delivery
09/Aug/2018
By Bri

Product Review
5/5
Wonderful service
I’ve always had such a great experience with my orders. They come fairly quick, the reward points def add to discounts, and their stock is expansive. 10/10 recommend
30/Jul/2018
By rin

Product Review
5/5
Great fast delivery
Always have ordered delivered really quickly and reliably. Great product that I could only buy from Italy if not through Cosmetics Now.
29/Jul/2018
By V.C

Product Review
5/5
awesome service great product !
Very quick delivery service. Great product and great price . Easy site to buy from . I only use this site to buy my cosmetics.
24/Jul/2018
By Tash R

Product Review
5/5
Quick and reliable
Ordered something to Australia prior to July 1st. they were one of the last places to have stock of the item I wanted. shipping was super fast and tracking was provided too!
21/Jul/2018
By Pip B

Product Review
5/5
Great Product and Excellent Service!
This is an excellent product offered at the best price I’ve seen and the service is also fantastic. it is very easy to order and delivery is also fast and efficient.
19/Jul/2018
By Agnes

Product Review
5/5
Great Product
The product is excellent and the service from this company was very efficient, the item was delivered much quicker than I expected.
19/Jul/2018
By Judy

Product Review
5/5
Perfect sales
I really love this website, it is so user friendly, easy to order, plenty of product, great prices and discounts. Very happy customer.
11/Jul/2018
By Randy

Product Review
1/5
Terrible
Absolutely terrible. Ordered 2 products and wasn't was I was expecting so returned. Mark recieved the goods but told me he didn't then refused a refund. Never again will I order through Cosmetics Now.
09/Jul/2018
By AnnieB

Product Review
5/5
Great service, product and follow up
Ordered the Laura Mercier loose powder and foundation primer. Very happy with the products and the service and delivery was outstanding. Will be purchasing again.
07/Jul/2018
By Diddy

Product Review
4/5
Maybe the lipstick package was left in the sun a little.
The Clinique lipstick I received yesterday looked a little melted and off to one side in the tube. However, I will use it okay with a lip brush application.
Also, I was interested in a Clarins eyebrow "dark brown" pencil, but the dark brown colour jumps from $33.95 to around $44. Weird! These pencils retail at Myer for $35. I checked the price last weekend instore. When you add shipping to your prices, they certainly exceed Myers price of $35. Can you please tell me why?
06/Jul/2018
By Beauty Addict

Product Review
5/5
Lierac Arkeskin+ Hormonal Skin Aging Cream
This cream is exceptional; I bought this cream hoping that both my dryness and some reddish spots would be improved. Omg this cream is so good I couldn’t believe it ! It is the best cream I have used in 20 years and for the price. It actually made some small lines round my mouth and eyes vanish and I put away that green concealer stick too!
05/Jul/2018
By Kate

Product Review
4/5
Excellent Product
First time purchasing from Cosmetics Now - Product is excellent and very easy to order online, the delivery took a little longer than expected
05/Jul/2018
By Peets

Product Review
5/5
easy and efficient
The product arrived in a very timely manner and have always been extremely happy with the Youngblood mineral powder. I am prone to breakouts and find this coverage very good, natural tone and light on the skin.
04/Jul/2018
By Katmac

Product Review
5/5
Great Product and will be returning to order again
Fast Delivery and product was exactly as I was expecting though a little reluctant to order on online.
All was good and I will be a return purchaser
04/Jul/2018
By Lyn

Product Review
5/5
same products, same quick delivery
I have been using these products for years as they are great for me.
Very fast delivery every time. Easy to order on line.
04/Jul/2018
By I. C Now

Product Review
4/5
Rafters in your eye
the 15x zoom and light is amazing! The hairs look like logs. So easy to see them., Perfect eyebrows. . . . ... ... ,.,,,,,,,
29/Jun/2018
By Tania

Product Review
5/5
Amazing service amazing products !!!!!!!
I was worried about buying Perfume on line but this is LEGIT !! Love Love this company this is the third bottle I have purchased and have the same amazing experience every time ......
28/Jun/2018
By Meh

Product Review
5/5
Excellent service and product
This is the first time I have purchased products from Cosmetics Now. I was very pleased with the price and their prompt delivery service.