Cosmetics Now Reviews

Below you can see some of what our customers think about us. We pride ourselves on providing quality products with fast shipping and top knotch customer support. If ever there is an issue with a product we respond fast and resolve the issue to the satisfaction of the customer quickly.

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9.75 out of 10 from 7635 reviews
10/Nov/2018
By Andrea

Product Review
5/5
Easy and well priced!
Really easy to buy, good value for money, arrived within a week which I thought was pretty good. No complaints here!
08/Nov/2018
By Anchi

Product Review
5/5
Products recommended by a skin specialist/plastic surgeon
Easy to navigate the store
Extremely satisfied as the products I need were available
Top quality products particularly easy to use when applied in combination
07/Nov/2018
By Bekd

Product Review
5/5
Favourite new product- delivered fast and packaged well
So happy I can buy divacurl in Australia, loved the product and fast delivery, I will be definitely buy from this website again.
05/Nov/2018
By Jacko

Product Review
5/5
Excellent service & delivery
Was alerted via email that my watch list product was now available so from ordered day to delivery was only 3 days.
22/Oct/2018
By Oma

Product Review
5/5
New to Lavera
It was my husband in Yasmania who could no longer obtain Lavera basic face cream anymore so I went on line and discovered a whole range.
I now use the products myself as well and I’m really happy and impressed with the great success I have for my aging skin (74).
The creams go a long way and the prices are very reasonable especially being made with organic ingredients.
My only thing is that postage is slow unless I use express mail but that adds to the cost . I need to make sure that I order well before I run out of products.
Maria M
22/Oct/2018
By kristy

Product Review
5/5
Great but I ordered the wrong one
I wanted to get the moisturiser so when it was tinted I was a bit disappointed. However, I have used it a couple of times and it doesn't clog my pores or make my skin oily or dry. Its good. I want to stick with the moisturiser though and I wish the labelling was a bit more clear on what I was ordering is all.
19/Oct/2018
By Jeannie

Product Review
5/5
absolutely love it.
Would buy it again. Colour went quite a bit darker on me which was great. Would definitely recommend to others.
18/Oct/2018
By Joss

Product Review
5/5
Excellent product. Super happy
Excellent value for money. Best mascara I have used ever. Would recommend to purchase this product at this reduced price
18/Oct/2018
By Frank

Product Review
5/5
Excellent
Great Price, Good Delivery Time as stated when advertised, Excellent Product. Thank you!, Thank you again
Great Price, Good Delivery Time as stated when advertised, Excellent Product. Thank you!, Thank you again
30/Sep/2018
By Chris

Product Review
5/5
Love!
Cannot live without this shampoo. I've been using it for a few years and it really helps me keep my bleached hair soft yet strong and in great shiny condition.
30/Sep/2018
By Kez

Product Review
5/5
Great products
Easy to order and quick to deliver. Great products that are often hard to chase up in stores. Have used before and will use again.
28/Sep/2018
By Happy Customer

Product Review
3/5
Cosmetics Now Are Great BUT...
Great site, easy to use, order processed and shipped very promptly. Fabulous product BUT Australia Post delivery process is rubbish. How else can it be described when it takes thirteen days to deliver to Brisbane from Melbourne?
27/Sep/2018
By Heath

Product Review
5/5
Cosmetics now is fantastic!
All so easy and fast and reliable delivery, will always order my perfume through cosmetics now. Great prices! Glad I discovered this online business
27/Sep/2018
By Caro in Coro

Product Review
5/5
No hassles
I've been using Cosmetics Now for some years and have never had an issue with them. Well laid out website and I always read the easy to find customer reviews when assessing a new product. I live isolated rural NZ and my order is always to me within 5 working days. Customers reviews praised the Billion Dollar Brows Universal Brown Pencil and I have to agree with them, it's the best eyebrow pencil I've ever used. And the Jane Aredale make up mitt remover is always a winner for me. Thanks Cosmetics Now, for being such an upfront, easy company to deal with.
27/Sep/2018
By david

Product Review
5/5
excellent
good price, easy to use online site, quick processing, wont comment on actual delivery because i think it was autpost...but, will buy from them again....
22/Sep/2018
By Jeanne

Product Review
5/5
Lovely product.
Good website and easy to find just what I wanted at a good price. Excellent communication and fast delivery. I’ll be back.
21/Sep/2018
By Melissa

Product Review
5/5
Love cosmetics Now!
Happy with my first experience with Cosmetics Now! The site is mobile friendly and easy to use. I found Cosmetics Now the cheapest option for the products I purchased, and I am very happy with the quality. Plus super fast shipping. 5 stars from me!
17/Sep/2018
By FranA

Product Review
1/5
Company refuses to confirm authenticity of products, phone not answered, messages not returned
I recently purchased a styling product from this company. The product appears to be fake. I called Cosmetics Now on 1300 524 609, the customer service number listed on their website. The number diverts to a message saying "all our operators are busy right now serving other customers". The company does not call you back even when you leave your name and number, several times. So you cannot reach them, they don't phone you back, and they don't answer questions regarding the authenticity of the products they're selling. Very dodgy practices.
09/Sep/2018
By Katy

Product Review
5/5
M?haro rawa atu!! Very happy!
He wahi pai t?nei ki te hoko ng? taputapu mo te makawe! Tino m?m? ki te hoko mai i konei. He tino tere te tono atu ki tooku whare hoki! Esay to buy off of this website. Great products with super fast delivery! Ng? mihi - Thank you =)
09/Sep/2018
By Klowii

Product Review
5/5
Very happy
Very happy with the products I purchased and delivery was reasonable considering where I live. Will definitely shop here again.
08/Sep/2018
By Michelle

Product Review
3/5
NZ Customers
I love my KMS Hair Play Moulding Paste, but had some anxious days awaiting a NZ delivery. While it says up to 6 working days on the order form, it took 10 working days to arrive in NZ. My credit card was instantly deducted the day I made an online order, but I received no follow up emails (including in my junk box as they suggested) and had no answers to phone calls and messages left on the O4 number on the website, nor to emails sent via the site. It wasn’t until I emailed support@cosmeticsnow.com after waiting for the advised 6 working days, that I received reassurance my product was on its way and tracking was put in place. Finally it arrived 17 days after the order was placed.
08/Sep/2018
By April

Product Review
5/5
Very Happy with order and service
As a first time buyer to Cosmetics Now NZ I found it easy to find and order exactly what I wanted in the Jane Iredale brand (and at a good price, way cheaper than regular retail). All arrived well packed and in good condition from Australia. Happy with transaction and will certainly be using them again.
05/Sep/2018
By Bettts3

Product Review
2/5
Terrible customer service
Unfortunately, my experience dealing with this store has been very difficult. My parcel arrived a week after purchase, but the delivery company would not leave at my door or at my work. I emailed the delivery service and they said they would be more than happy to leave at my address- I just needed a rep from cosmetics now to send a simple email. For some reason they would not do this for me. As the parcel was at a depot 3 hours away, I asked cosmetics now if I could have a refund (as it was going to be returned to sender). After a number of unanswered emails, a rep finally said I was not able to have a refund (despite the fact they would have a resaleble product!!). I eventually had to take a day off work and drove 3 hours to collect my parcel. When I received it, the packaging was half open- im surprised my product hasn’t fallen out. The actual perfume seems fine, but given the ordeal of dealing with dismissive reps from this company, it was not worth it.
01/Sep/2018
By Carolyn

Product Review
5/5
Fast, relaibale and stocking just what I wanted
I found what I was looking for easily on the Cosmetics Now website. It arrived promptly and with no hassle. It's my first time with Cosmetics Now but it won't be my last.
25/Aug/2018
By Mel

Product Review
4/5
Good communication and service
Very good and thorough communication and follow up. Very happy with my purchase and will continue to shop with Cosmetic Now
17/Aug/2018
By G Di Geronimo

Product Review
5/5
Great Products at Great Prices
Cosmetics Now offer great products at a good price. Have purchased items before and have always been happy with the products.
16/Aug/2018
By Silvana

Product Review
5/5
Delivered on time
Very happy with this company. Have ordered a number of items from them and never had any issues. The product range is good and they communicate well.
12/Aug/2018
By Marnelee

Product Review
5/5
Just what I needed
Impressed with delivery arrived within days of ordering. Plenty of choices, therefore, would online purchase again if the need arose.
11/Aug/2018
By Sophie

Product Review
1/5
Awful customer service
Do not use this company!!
First of all I was stupid enough to purchase products from this website without doing my research. I currently reside in New Zealand and it said shipping would be 4-6 days. I started to worry after 5 days when the tracking link they had provided for New Zealand Post did not work just like other people had said in their reviews. I emailed them about it and they just said “the tracking link is correct, please wait, blah blah bla” They also charge almost DOUBLE the price for products. I purchased my items on Mecca Beauty after I realised I would be waiting up to 7 business days for cosmetics now to deliver and a lot of people said they received fake or bad products. I went onto Mecca beauty a legitimate company who care about customers and bought my products for half the price and they arrived in 2 days. It’s my own fault for not checking about this company beforehand. I received my package from cosmetics now after 7 days and had obviously already bought the products elsewhere so I go onto their website to figure out where to return my unopened and unused products to. Oh they conveniently don’t provide a returns address anywhere on their website. I emailed them and asked where I can return my items to, got a blunt response asking what items I want to return and why. I then listed all the products and prices etc and again asked where can I send them back to. Getting any response takes days. I then get an email saying “we will get back to you with a returns address shortly” Sorry WHAT??? Extremely shady and weird that they won’t give me a returns address. I’m still waiting for a response from them. They do not care about their customers they just want your money, did I mention that my card was debited immediately after my purchase, quick to take my money but slow to do anything else. Oh my god please don’t use this company. I used pay pal so hopefully I can get my money back from these thieves.
09/Aug/2018
By MDinh

Product Review
5/5
Fast delivery and great product
Very quick delivery, great product and great price. Good and easy site to buy from. I will be buying again and again in future. I could not get my product from the major stores which I've always bought from and the local stores were all out too but Cosmetics Now had my product at a great price and super fast delivery